Looking for answers
Ask a question

Can I use my debit card abroad?

Using a Royal Bank of Scotland VISA debit card is an easy and convenient way of paying for goods and services wherever you see the VISA logo.

You can also use your card worldwide to pay for goods and services and withdraw cash, just look out for the VISA logo shown on your card.

Your card is accepted at over 29 million retailers and 1 million cash machines worldwide. You also benefit from purchase protection when using your debit card to pay for goods and services. Charges apply for using your debit card abroad and for certain transactions in the UK.

If you intend to use your personal debit card abroad it is advisable to let us know. Registering your travel plans with us can reduce the likelihood of your debit card transactions being blocked. If you are signed up for Digital Banking, you can log on and register details of your trip yourself. Alternatively you can call Telephone Banking or pop into your local branch where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Let us know you'll be using your credit card abroad

Registering your travel plans applies to your personal VISA debit card. If you intend to use your credit card abroad, please contact the Credit Card Centre directly to advise them of your travel plans.

Card services
0370 907 0010 (overseas +44 1268 508018)
Minicom: 0800 141 3999
Open 24 hours a day.
Calls may be recorded.
Call charge information.

If you have used your card and the payment has been declined, you should check that:

  • You have sufficient funds in the account
  • The merchant accepts your card type
  • Your card is active

If you need to clarify any of these checks you should call our Telephone Banking team. Make a note of the following numbers before you travel, so that you can get in touch with us easily if required.

Lost & Stolen cards - +44 1268 500 813

Telephone banking
Customers in Scotland
Personal - 03457 242424 (overseas +44 131 5498888)
Business - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (overseas +44 131 2420017)
Business - 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

It's also worth making sure you give us your current UK mobile number, just in case we need to contact you whilst you are away. Your service provider may charge you to receive calls or texts abroad so it's best to check with them before you go.

We always recommend you have other payment methods with you when you travel abroad. (eg other debit cards, credit cards or foreign currency).

Find out more helpful hints (opens in a new window) for when you're spending abroad.