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For general Digital Banking information and help on accessing and using Digital Banking we have a dedicated Digital Banking Help Page (opens in a new window). This page also provides you with some of the commonly asked questions around Digital Banking, such as:

And more including 'How To' help videos

Alternatively, choose from the options below for further guidance:

New to digital & mobile banking?

Here are some top tips & useful information to help you use our digital & mobile banking as quickly and easily as possible:

If you want more information on what Digital Banking offers, or our mobile app we have a dedicated Digital Banking information page (opens in a new window)

If you're looking to set up Digital Banking, our step by step guide (opens in a new window) will walk you through what you need to do

Top tip! Don't forget - you must order your first card-reader through your Digital Banking (opens in a new window). Once your card-reader arrives make sure you then enable it. How to order a new card reader (opens in a new window)

Alternatively, we also have a step by step set up (opens in a new window) guide for our mobile app

Card reader help

Our dedicated card reader help page (opens in a new window) will give you more information on what a card reader is and why you need one. In addition, some of our frequently asked questions may be able to help too:

Top tip! You must order your first card-reader through your Digital Banking (opens in a new window). Once your card-reader arrives make sure you then enable it.How to order a new card reader (opens in a new window)

Remember - a card reader cannot be enabled until at least 48 hours after it was first ordered.

Accessing statements online

Our How to download a PDF statement (opens in a new window) guide will walk you through how to access statements in Digital Banking and includes a 'How To' video

Top tip! Ensure you follow the steps in the guide detailed above - these will work for all internet browser types providing you have the following software (opens in a new window)

Activation codes

Activation codes are 10 digit codes which allow you to access digital and mobile banking facilities.

Order a new activation code use our online form (opens in a new window). Alternatively, some of our frequently asked questions may be able to help:

Top tip! Our activation codes are sent via post or SMS text message - this is to keep the code secure and ensure that it cannot be accessed by fraudsters.

Its important to ensure your contact details are up to date so that the activation code reaches you as quickly as possible.

Remember - we can only send activation codes via SMS Text to UK mobile numbers

Locked out of Digital Banking?

If you're locked out of your Digital Banking we have a log In guide (opens in a new window) which may be able to help

Top Tips! Some of the most common issues with Digital Banking locking can be solved using the three following tips:

  • Remember to clear your cookies & temporary internet files before logging in.
  • Check your details are correct
  • Don't access Digital Banking through a saved Link or Favourite

Some of our other frequently asked questions may also be helpful:

I've forgotten my Digital Banking log in details (opens in a new window)

Having trouble logging in? - see How do I log in to Digital Banking? (opens in a new window)

Making payments through Digital Banking

To make payments in Digital Banking you will need to ensure the person you are sending the payment to is set up as a 'Payee' - How do I add a new Digital Banking payee? (opens in a new window)

Top Tip! You need a card reader to set up new payees in Digital Banking - find out more through the payee guide above.

Alternatively - if you have our mobile banking app you can make one off payments to new payee totalling up to £250.00 per day without a card reader - find out more on our Mobile App Page (opens in a new window) under 'Pay Someone New'

Remember - Only one payee can exist for each sort code & account number - for example, it is not possible to duplicate a payee with a different reference.

If you can't find the answer you're looking for or you have a more specific query about your account then our Digital Banking chat advisors are here to assist you.

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