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How can I get help with Digital Banking for Business?

For help accessing and using we have a dedicated Digital Banking Help Page (opens in a new window). It has ‘how to’ help videos, and answers some commonly asked questions, such as:

Alternatively, choose from the options below for further guidance:

New to digital and mobile banking?

If you want more information on what Digital Banking offers, or our mobile app go to our dedicated Digital Banking information page (opens in a new window)

Looking to set up ? Our guide (opens in a new window) will walk you through what you need to do.

We also have a step by step set up (opens in a new window) guide for our mobile app.

Card-reader help

Our dedicated card-reader help page (opens in a new window) will give you more information on what a card-reader is and why you need one. Also, some of our frequently asked questions may be able to help:

You must order your first card-reader through your www.digitalbanking.rbs.co.uk (opens in a new window) and it can't be enabled until at least 48 hours after it was first ordered. How to order a new card-reader (opens in a new window).

Accessing statements online

Our How to download a PDF statement (opens in a new window) guide will walk you through how to access statements in Digital Banking and includes a 'How To' video.

Top tip! Make sure you follow the steps in the guide detailed above. These will work for all internet browser types providing you have the following software (opens in a new window).

Activation codes

Activation codes let you use our online and mobile banking facilities. They are sent by text message if you have a UK mobile number, or by post. We do this to keep your code secure and to make sure it can’t be accessed by fraudsters.

You can order a new activation code use our www.digitalbanking.rbs.co.uk (opens in a new window). Alternatively, some of our frequently asked questions may be able to help:

Its important to ensure your contact details are up to date so that the activation code reaches you as quickly as possible.

Locked out of Digital Banking?

If you're locked out of your Digital Banking read our log In guide (opens in a new window) to find out how you can get access again.

Some of the most common issues with locked services can be solved using these three tips:

  • Remember to clear your cookies & temporary internet files before logging in.
  • Check your details are correct
  • Don't access Digital Banking through a saved Link or Favourite

Some of our other frequently asked questions may also be helpful:

I've forgotten my Digital Banking log in details (opens in a new window)

Having trouble logging in? - see How do I log in to Digital Banking? (opens in a new window)

Making payments through Digital Banking

To make payments in Digital Banking you will need to ensure the person you are sending the payment to is set up as a 'Payee' - How do I add a new Digital Banking payee? (opens in a new window)

You need a card-reader to set up new payees in Digital Banking. Find out more through the payee guide above.

If you have our mobile banking app you can make one off payments to new payee totalling up to £250.00 per day without a card-reader - find out more on our Mobile App Page (opens in a new window) under 'Pay Someone New'.

Remember - Only one payee can exist for each sort code & account number - for example, it is not possible to duplicate a payee with a different reference.