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Can you tell me more about mobile phone insurance?

Our Silver, Platinum and Black accounts come with mobile phone insurance which protects your phone against loss, accidental damage, theft, and breakdown (once your manufacturer’s warranty has expired).

It also provides cover for standard accessories (such as case, charger, screen protector and/or memory card) that are lost, stolen or damaged at the same time as your phone, up to £250.

The level of cover depends on your account type, to find out more and access your mobile phone insurance visit your dedicated account page:

Please note, we only offer mobile phone insurance with our current accounts. Mobile phone insurance is underwritten by American Insurance Group UK Limited.

You can register your phone or update your existing phone details or make a claim by contacting Membership Services.

To register your phone or make a claim

Sign in online (opens in a new window) or call us.

Select Silver / Reward Silver: 0345 607 5154
overseas: +44 2392 666 062

Select Platinum / Reward Platinum: 0345 609 0456
overseas: +44 2392 668 827

Black / Reward Black: 0345 266 8801
overseas: +44 2392 668 814

Minicom: 0370 600 0856
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).