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How can I book a branch appointment?

You can book a branch appointment by visiting a branch or contacting us, however an appointment is not always necessary.

Appointments are not needed for transactions like paying a bill, cancelling a card or changing your address. These can be done via Digital Banking, Telephone Banking or over the counter in a branch.

Appointment with a Mortgage Adviser?

Here is how you can book an appointment with a Mortgage Adviser.

Appointment with your Private Banking Manager?

Here is how you can book an appointment with your Private Banking Manager.

Appointments for anything else

You need an appointment for the following to ensure we have the right member of staff to help you:

  • free Financial Health Check of all your accounts
  • Adding additional parties to accounts
  • A review of all your accounts
  • Discussing paying off existing products such as loans or credit cards
  • Applying for new products

For branches in Scotland Book an appointment online

For branches in England & Wales please make an appointment in branch via this online form or by calling 0345 9000 400