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How do I cancel a payment?

You can cancel or amend a payment online up to 6.30pm (UK time) on the working day before it is due to leave your account. If the payment date is today, it will already have been processed and can't be cancelled.

To cancel a scheduled payment online:

  1. Log in to Digital Banking at www.rbsdigital.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Make a payment or transfer' section select 'Manage scheduled payments'
  4. Select the appropriate payment from your list of scheduled payments and transfers
  5. Select 'Cancel payment' and then 'Confirm'

You don't see full details of regular debit and credit card payments in Digital Banking or the mobile app, but we can help you cancel these payments.

Please note: A payment you set up at a branch will not appear in your list of scheduled payments and transfers. Please contact your branch if you need to amend or cancel that payment.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).