Looking for answers
Ask a question

How do I change the date I pay my mortgage?

If your monthly salary payment date has changed, or you just want to align all your direct debits to come out on the same date, you can change the date your mortgage direct debit comes out.

If your mortgage was taken out after October 2004, you can manage your mortgage online. You will need your mortgage account number, your surname, date of birth and the mortgaged property's postcode. You will automatically be registered to manage your mortgage. Once you are signed in you will need to scroll down to 'Further options' and select 'change a payment date'. This service is available from 7am to Midnight. The information is updated overnight, so may not include any changes to your mortgage balance today.

If your mortgage was taken out before October 2004, please call us to change your payment date.

We need 5 working days notice to change your direct debit payment date. Please make sure you have the money available in your account to cover your direct debit.

Struggling to meet your repayments?

If you want to change your payment date because you are having trouble paying your mortgage, it's really important you get in touch with us as soon as possible. The sooner you call us the quicker we can help.

Call us or visit our webpage for more information and helpful tools and guides, if you're worried about paying your mortgage.

Call 0345 7212 600
Minicom number 0800 056 6587
Open Monday to Friday 8am - 8pm, Saturday 9am - 4pm (excluding public holidays).
Calls may be recorded.

Your home may be repossessed if you do not keep up repayments on your mortgage