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How do I inform you of a bereavement?

There are a number of ways to inform us of a bereavement.

Call us

We recommend in the first instance you call our dedicated team on 0800 161 5904, customers with hearing and speech impairments can contact us by Minicom number 0800 404 6161 (Monday to Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded) who will arrange an appointment at a branch most convenient to you.

A member of staff will talk you through the process and answer any questions you have.

Where there is a will that appoints Royal Bank of Scotland as executor, please call our third party provider who acts on our behalf - Hugh James Solicitors, on 0345 835 0823 (Minicom 0800 404 6161).

We'll ask you take along a number of documents which are detailed in our 'Bereavement Service' section.

Online

To make things easier, you can also let us know of a bereavement using our Online Form.

Before you start to fill out the form, it might be helpful if you have the following details handy in advance so that we can help you:

  • Your full name, address and contact telephone number
  • The full name and address of the deceased customer
  • The sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)
  • The Death Certificate number (if you know it yet)

Write to us

  • If you prefer, you can contact us by post. We'll need the following documents and information so that we can help you:
    The full name of the deceased customer
  • The Royal Bank of Scotland sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)
  • Your full name, address and contact telephone number
  • The original Death Certificate* or Coroner's Interim Certificate (England & Wales only) or Abbreviated Extract (Scotland only)
  • A photocopy of the will, if you know the deceased has left one. However, it's not necessary to send this if the deceased was a joint account(s) holder, unless Royal Bank of Scotland is the executor
  • The name and address of the deceased's next of kin (if no-one has been appointed in the will as executor)

If you are unable to obtain a Death Certificate or only have a copy of the Death Certificate, please contact our Bereavement Service Team so that we can advise how to proceed.

Please send the information and documents by recorded post to:

Royal Bank of Scotland Bereavement Service Team
Waterside Court
Western Avenue
Chatham Maritime
Chatham
Kent
ME4 4RT

All original documents will be returned to you and we'll write to you to confirm the next steps in relation to the deceased's Royal Bank of Scotland accounts and banking arrangements.

Through solicitors

If you are informing us of a client's bereavement, please post your letter of notification together with the appropriate documentation to the address above.

We'll then write to you confirming the way forward in relation to the deceased's Royal Bank of Scotland accounts and banking arrangements.

If Royal Bank of Scotland is the executor of the will, please send the documents listed in the 'Bereavement Service' section to:

Hugh James Solicitors
Hodge House
114 - 116 St. Mary Street
Cardiff
CF10 1DY

If you need to contact us regarding a Business customer, for sole trader accounts you can do so using any of the above 3 options. For limited companies, partnerships and limited liability partnerships (LLPs), please contact your Business Manager.