Looking for answers
Ask a question

How do I make a claim on my mobile phone insurance?

What you need to do first

All claims must be reported to the insurer as soon as possible, but always within 60 days of discovering the loss or other incident.

If your phone has been lost or stolen, you must contact your network provider within 24 hours, or 48 hours if you're outside the UK.

If your phone is stolen, you should inform the police and get a crime reference number as soon as reasonably possible.

Please note: If you're outside the UK we won't replace your device until you return.

How to make a claim

Register a claim online (opens in a new window) or call us.

Select Silver / Reward Silver: 0345 607 5154
overseas: +44 2392 666 062

Select Platinum / Reward Platinum: 0345 609 0456
overseas: +44 2392 668 827

Black / Reward Black: 0345 266 8801
overseas: +44 2392 668 814

Minicom: 0370 600 0856
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).

To find out more or to use your benefits visit our Select Silver/Reward Silver, Select Platinum/Reward Platinum and Black/Reward Black Account pages.