Looking for answers
Ask a question

How do I make a payment to my mortgage?

As part of the terms and conditions of your mortgage, you must hold an active direct debit to pay your mortgage.

If you have accidentally cancelled your direct debit you can request a new one to be set up by downloading the Direct Debit (PDF, 66KB) and signing and returning it to us.

If you have missed a monthly direct debit mortgage payment, we will automatically try again to collect the direct debit payment ten working days after our first attempt. So, there is no need to make an additional payment. Please note there is a £35 charge for missing a mortgage payment that will be added to your mortgage balance.

If you need to make an overpayment to your mortgage please see How do I make an overpayment on my mortgage?

Struggling to meet your repayments?

If you have missed a payment because you are having trouble paying your mortgage, it's really important you get in touch with us as soon as possible. The sooner you call us the quicker we can help.

Call us or alternatively visit our webpage (opens in a new window) for more information and helpful tools and guides, if you're worried about paying your mortgage.

Call 0345 7212 600
Minicom number 0800 056 6587
Open Monday to Friday 8am - 8pm, Saturday 9am - 4pm (excluding public holidays)
Calls may be recorded.

Your home may be repossessed if you do not keep up repayments on your mortgage