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How do I order change for collection in a branch?

You can now place your cash and coin orders online (opens in a new window) for collection on the next business day at your local branch.

  • Cash and coin orders can now be placed up to 7 days in advance using our online form.
  • Orders made between midnight and 8.00am can be collected same day.
  • Orders made between 8.01am and 11.59pm can be collected next business day (excluding Bank Holidays).
  • If you wish to collect your order on the same day please visit your local branch or please call us. Please note we cannot guarantee same day requests.
  • Collection is not available on Bank Holidays.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (overseas +44 131 5498888)
Business - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (overseas +44 131 2420017)
Business - 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.