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How do I report a lost, stolen or damaged cheque book and order a replacement?

To report a lost, stolen or damaged cheque book and to order a replacement, please contact:

Accounts in Scotland

0370 600 0459
(Overseas +44 1268 500 813)
Minicom: 0800 917 0526

Accounts in England and Wales

0800 056 4386
(Overseas +44 118 373 2674)
Minicom: 0800 0929 098

Lines are open 24 hours a day.
Calls may be recorded.
Call charge information

Please note: This number is unable to deal with any general account enquiries.

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