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My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Your credit card

If your credit card is not working for any transaction, our telephone helpdesk can help in a number of circumstances. Please contact our credit card helpdesk.

Card services
0370 907 0010 (overseas +44 1268 508018)
Minicom: 0800 141 3999
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Your Digital Banking card

If your Digital Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Digital Banking customer number to hand.

Digital banking helpdesk
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