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What do I do if I've blocked my debit card PIN at a cash machine?

If you have entered the wrong PIN too many times at a cash machine, you cannot use the card at any other cash machine or point of sale retailers.

The card will also not work for purchases made over the telephone and online.

To get your PIN unblocked please follow these instructions:

  1. Log into Digital Banking at www.rbsdigital.com (opens in a new window) and select 'Cards'
  2. Under 'Manage my debit card', select 'Get a PIN reminder'
  3. You will be prompted to enter the last 5 digits of your card, your date of birth, sort code and account number
  4. Press submit and a PIN reminder will be posted to you within 5 working days.

This will automatically unblock your PIN, so no further action will be required.

Alternatively you can contact us for help:

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.