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What do I do if I've blocked my debit card PIN at a cash machine?

If you have entered the wrong PIN too many times at a cash machine, you cannot use the card at any other cash machine or point of sale retailers.

The card will also not work for purchases made over the telephone and online.

To get your PIN unblocked please follow these instructions:

  1. Log into Digital Banking at www.rbsdigital.com (opens in a new window) and select 'Cards'
  2. Under 'Manage my debit card', select 'Get a PIN reminder'
  3. You will be prompted to enter the last 5 digits of your card, your date of birth, sort code and account number
  4. Press submit and a PIN reminder will be posted to you within 5 working days.

This will automatically unblock your PIN, so no further action will be required.

Alternatively you can contact us for help.

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