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How do I switch a direct debit from one account to another?

To switch a direct debit from one account to another you would need to contact our telephone banking team or visit your local branch:

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Once switched, the direct debits will show for the new account on Digital Banking after the first payment has been taken.

To keep your accounts tidy and up to date, you can remove the original direct debits, which will show as 'Amended', by cancelling them.

When switching direct debits, only one payment is ever taken, and this will be in line with your new direct debit details.

To view your existing direct debits:

  1. Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window)
  2. Once logged in select 'Payments and transfers' from the left hand menu.
  3. Select 'Manage direct debits' from the 'Direct debits' section.
  4. This will take you to your existing direct debits where you can view and cancel them.