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Why has a cancelled direct debit been claimed from my account?

It is possible for a company to reinstate and then claim a cancelled direct debit. This is usually because they believe that they are still owed a payment.

If a cancelled direct debit has been claimed from your account then it is in scope for a recall (if same day) or an indemnity claim (any day in the past).

You can contact Telephone Banking who can investigate this on:

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
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Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.