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I have not received a debit card, what should I do?

If you are expecting a new debit card it should be with you within 5 working days. If you do not receive your card in that time, please contact telephone banking.

However, please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. If at any time you go on to require a card, please contact telephone banking and our staff would be more than happy to order you one.

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.