How can we help you?

You'll need your mobile app if you are registered for Biometrics or a card reader to update your email address and mobile phone number in Digital Banking.

Don't have a card reader? Find out how to order one in How do I order a new, replacement or additional card-reader?

You can check what mobile phone number we have for you in the mobile app by going to 'Manage your personal details' or in Digital Banking by going to 'Your details'.

Updating your mobile phone number

Using the Mobile App:

  1. Select the profile icon in the top right hand corner of the screen and then 'Manage your personal details'
  2. Select the arrow next to your mobile number
  3. Select a country code from the drop down list, then enter your new mobile number and tap 'Next
  4. Confirm that your mobile number is correct, tap confirm and then authorise the change using your biometrics

Using Digital Banking

Select 'Your details' and then 'Update mobile phone number'

Type in your new number into the 'New mobile number' box. Then retype it in the 'Repeat new mobile number' box.

Make sure your number and country code are correct, then authorise the change using your mobile app if you are registered for Biometrics or your card reader

After you have changed your mobile number, you will need to wait a for 3 full calendar days (starting from the next day) before you can receive the activation code to register for the Mobile Banking App or change your mobile number again using the mobile app. In the meantime, you can still use Digital Banking.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Digital Banking or our website