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Why can't I order a cheque book or credit book?

You can order a cheque book or credit book online provided you have previously ordered one for that account through telephone banking.

To order a cheque book or a credit book online:

  1. Log on to Digital Banking at www.rbsdigital.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. Under the 'Credit/cheque books' section select either 'Order cheque book' or 'Order credit book' and follow the on screen instructions

If the account you are trying to order a cheque or credit book for is not listed then your cheque/credit book preferences have not been recorded for that account and you will need to call telephone banking to place your order.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.