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Why is one of my accounts not showing online?

Some complex accounts are not yet suitable for the Digital Banking service, for example some loans and mortgages. We're currently working to add more accounts and services online and we'll advise you of any new developments using the 'Service Information' section on the log in pages.

If your account was showing online but is now no longer visible it might mean there is an issue with your account. In this case you would need to contact telephone banking to discuss your account and once the issue has been resolved the account should be available again online.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (overseas +44 131 5498888)
Business - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (overseas +44 131 2420017)
Business - 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.