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My Digital Banking details are correct but it says they are incorrect, why?

You will receive an error message if the security information that you have entered does not match our records. If you can’t remember the correct information, don't worry, if you fail as you can follow the instructions on screen to have your online security reset (opens in a new window).

Entering your debit card details as part of the process, could instantly restore access to your accounts. However in some cases we may need to post a new activation code to you, in order for you to re-set your security.