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How do I recall an International Payment?

To discuss the possibility of recalling an international payment, please call Telephone Banking.

Any attempt to recall international payments are done so on a best endeavours basis. Please note that any payments that are recalled successfully may be subject to currency exchange loss upon return (if initially converted to another currency).

A £25 admin fee also applies.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.