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Can I cancel or amend a payment?

If you have set the payment date as today's date then the payment will have been processed and cannot be cancelled or amended.

However, you can amend or cancel a scheduled payment up to 6:30pm (UK time) on the working day before the payment is due to leave your account.

To cancel or amend a scheduled payment:

Digital Banking

  1. Access your Digital Banking at www.rbsdigital.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Make a payment or transfer' section select 'Manage scheduled payments'.
  4. Select the appropriate payment from your list of scheduled payments, and follow the instructions on screen

You will need a card-reader and a card you can use with that reader to amend a payment.

Mobile app

  1. Log into the Mobile app
  2. Select the account
  3. Select 'Payments'
  4. Choose 'Manage scheduled payments'
  5. Pick the payment you wish to amend
  6. Select 'Amend payment'
  7. You can then change the amount or date for that payment
  8. Click 'Next' the 'Confirm'

There is no option to amend the account number or sort code for an existing payee. If you need to change the account number and sort code for a payee you will need to delete the existing payee and set them up again with the new account details.

Find out more on how to amend a payee reference. Any changes you make to the payee reference will not be reflected in any scheduled payments.