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How do I get the mobile banking app?

Our Mobile app is available to Royal Bank of Scotland customers aged over 11, with Digital Banking and a UK mobile or international number in specific countries. These include Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Ireland, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden and Switzerland.

Follow the instructions below to register and activate:

  1. Go to rbs.co.uk/mobile (opens in a new window)
  2. Click "Get the app"
    You will need to enter your mobile number and select which type of phone you have so we can send you a link. Once you have downloaded the app you will be prompted to enter your mobile number and accept our Terms & Conditions. We will then ask you to confirm your mobile number so we can send you a one time activation code by text message.
  3. Enter activation code.
  4. Choose passcode
  5. Enter customer number
  6. Enter requested security details from your Digital Banking service
  7. Start using the Mobile app!

For more information see the step by step guide for setting up our mobile app (opens in a new window) which will help you.