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Digital Banking won't accept the security number or password I'm entering, what should I do?

Your Digital Banking security number and password must meet the following:

Security number criteria

Your security number must have four digits. To keep it secure, we won't accept:

  • Numbers in an ascending or descending order, for example 1234 or 7654.
  • The same number three or four times in a row for example 1222 or 7777.

Password criteria

Your password must be between 6 and 20 characters, and have both letters and numbers. To keep your password secure, we don't allow:

  • Hyphens, punctuation marks, or spaces.
  • Three letters or numbers in ascending or descending order, for example hello123 or abc3susan.
  • The same character repeatedly, for example CCCCCCCC or 999999999.

Please remember your Security Number and password will be used with both Digital Banking and telephone banking.

How do I change my security number or password?