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What is a card-reader and how do I use one?

Image of Card-Reader and Card

When you'll use your card reader

For extra security, we may ask you to use a card reader to confirm your identity when logging into Digital Banking.

When you bank online, you'll also need a card reader to:

  • set up a payee
  • make a payment for the first time 
  • update any regular payments, like standing orders
  • update personal details, like your mobile number, PIN, email address or password
  • manage your activity alerts

Don't have a card reader? You can order one by:

  1. Logging into your Digital Banking service at www.rbsdigital.com (opens in a new window)
  2. Select 'Security' from the menu In the 'Using a card reader' section
  3. select 'Order a card reader'

For further information on card-readers see rbs.co.uk/reader (opens in a new window).