Looking for answers
Ask a question

How do I cancel a standing order?

Cancelling a standing order using Digital Banking

  1. Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order then click on the 'Cancel standing order' button
  5. Please select 'Confirm' to complete your request

You can cancel a standing order online up to 6.00pm on the previous working day before it is due.

Please note: If your standing order is due within 48 hours we will send you an email to confirm that it has been cancelled, so please make sure that we have your correct email address on file.

Cancelling a standing order using your mobile banking app

  1. Log in to your Mobile Banking app
  2. Select the account that the standing order is set up on
  3. Select the 'Standing order' section
  4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen

Please note: To cancel your standing order from within the Mobile Banking app you need to give us at least two working days' notice.