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How do I change my address?

You can change your address with the bank using one of the following options:

Registered for Digital Banking

If you're registered, the easiest way is from within Digital Banking;

  1. Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window)
  2. Select 'Your Details' from the left hand menu
  3. Choose from one of the on-screen options

Please note that if you wish to update your address details, our website will give you options to start a chat with one of our agents, give us a call or visit a branch. Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN if visiting a branch

Not registered for Digital Banking

You can change your address in writing by sending us a signed request addressed to a branch. This can be posted to a branch. Alternatively you can visit any Royal Bank of Scotland branch - Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN. Find your nearest branch using our branch locator.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Contact Details Activity Alert

If you have enabled the Contact Details Activity Alert on your account you will receive a text message when your address has been updated.

When will I receive a Contact Details Activity Alert?

How to change your address for your personal credit card

Business Customers

If you're a business customer, you have a few options to change your business address